Terms and Conditions


Welcome to TheHotbox.com.sg ("The Hotbox"). The Hotbox Pte Ltd provides a supper delivery service. Customers make their orders online through "The Hotbox" ordering website, www.thehotbox.com.sg

By using The Hotbox, you agree to these conditions. Please read them carefully.

1.1 Privacy
Please review our Privacy Policy, which governs your use of our website.

1.2 Registration
Accurate and complete information must be provided when creating a customer account with The Hotbox. 

In the event of any unauthorised usage of your account, please contact our team immediately at [email protected] 

The Hotbox will not be liable for any of your losses due to any unauthorised use of your Hotbox account.

1.3 Copyright
The Hotbox reserves all rights to the all images and content on our website. Please contact us at [email protected] if you want to use them.

1.4 Food Ordering
By clicking on 'Confirm Order', you agree to collect the food at the food collection timing that you have selected. 

In the event if you need to cancel order, you may cancel order through the link "My Account > Existing Orders". This offer for cancellation is only available for a period of 10 minutes after your final purchase. 

Failure to show up and collect your food after placing your order has consequences. Your account will be blacklisted and you will not be able to place subsequent orders.

1.5 Food Delivery
An SMS will be be sent to you approximately 15 minutes before your food collection.

The Hotbox aims to provide you with quality supper at the fastest time possible. In spite of this, please give an allowance of up to +-30 minutes on the food collection due to possible delays in delivery at each hall. 

Changes in delivery timings are subjected to unforeseen circumstances (including but not limited to unusual traffic conditions, wet weather, manpower shortages at the vendors, long queues at the food collection point)

1.6 Food collection point
Each hall will have a specific food collection point where the food will be delivered to.

Your hall representative will be stationed at the food collection point for up to 30 minutes. In the event that you are late beyond this timing for the food collection, the hall representative might call you to arrange for your food pick up at another location.

1.7 Payment
Payment terms is strictly cash on delivery. Please do your best to prepare the exact change so that the payment and food collection process will be smooth.

1.8 Food
The Hotbox merely acts as an agent of food stalls from which the products will be provided. As such, The Hotbox does not have control over the food production processes. The Hotbox cannot guarantee the consistency, quality, looks and taste of the food. 

The photos shown on the website are for illustrations and presentation purposes only. The Hotbox and its related vendors will not be held liable if the food does not look exactly the same as the illustrations upon delivery. 

Hotbox strives to deliver hot food to the best of our abilities. However, The Hotbox cannot guarantee that food will be hot upon delivery, due to delays from unforeseen circumstances (including but not limited to unusual traffic conditions, wet weather, manpower shortages at the vendors, long queues at the food collection point)

1.9 Allergies & illnesses
The Hotbox will not be liable for any food allergies or illnesses arising from consumption of the food. The onus is on the customer to check before placing their orders. 

1.10 Refunds
There are strictly no refunds once the food has been delivered. If the food you received is not of satisfactory quality, please feedback to us at [email protected] with a short description of your dissatisfaction and an attached photograph of the food item. 

1.11 Fraud
The Hotbox takes fraud seriously. We will not hesitate to take legal actions against fraud cases. Please do not claim the food if you did not make any orders.

1.12 Electronic communications
When you use The Hotbox, or send e-mails or feedback to us, you are communicating with us electronically. You give permission to The Hotbox to send communications to you electronically. 

1.13 Suggestions
The Hotbox will not be liable to keep all feedback confidential. The Hotbox reserve the rights to take all suggestions and feedback provided as its own intellectual property.

1.14 Indemnify
You agree to defend, indemnify and hold harmless The Hotbox, and related corporations, affiliates, and the officers, directors, employees and agents of these entities, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to legal fees) arising from: (i) your use of and access to the website; (ii) your violation of any term of these Terms & Conditions of Use; and (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right.

The Hotbox reserve the right to make amendments the Terms & Conditions without notice.

Last updated: 17th December 2012


The Hotbox © 2018